Priority support
Private support paths, issue triage, and response expectations for teams standardising on Lumen.
Enterprise support
Open product. Considered enterprise adoption.
Bring Lumen into the workflows your engineering teams already use. Work with us on a representative evaluation, credential and AI-provider review, onboarding and a support scope that fits your organisation.
What teams buy
Enterprise value around an open product.
Rollout guidance
Help with adoption patterns, team onboarding, operating model changes, and internal enablement.
Security review support
Clear answers around RBAC, AI data paths, local credentials, future operator permissions, and procurement questions.
Roadmap partnership
Input on fleet management, operator-backed workflows, and composition creation as Platform Lens expands.
Future platform
Support for the move from IDE adoption to fleet-scale platform operations.
As Platform Lens adds an in-cluster operator and composition workflows, enterprise support becomes the bridge between useful local tooling and safe organisation-wide adoption.
- Fleet-scale visibility and governance planning.
- Operator adoption support with clear permissions and data flow.
- Crossplane-style platform API and golden-path guidance.
support: priority_issue_triage
rollout: team_enablement + fleet_guidance
roadmap: operator + compositions
Adoption with ownership
Make the evaluation useful to your organisation.
Bring engineering, security and platform leadership into one practical adoption plan. Support commitments and response targets are agreed in your commercial scope.
- 01
Define the workflow
Choose representative investigations and teams. Agree what you need to improve.
- 02
Review the boundaries
Confirm kubeconfig, RBAC, optional AI providers and workstation data handling.
- 03
Run a measured pilot
Evaluate in controlled environments. Capture feedback, limitations and onboarding needs.
- 04
Agree rollout & support
Define support channels, training, change ownership and the scope of the next phase.
Discuss enterprise support.
Tell us how your platform team works today and where you want fleet or composition support next.